Plans change — especially in the mountains. Here's exactly what happens to your advance if you need to cancel or move your stay.
How the advance works
Your booking is a request until you pay the advance (currently ₹2,000 for the whole booking, however many rooms). Paying the advance confirms it. The balance is paid at check-in.
If you cancel
| When you cancel | What happens to your advance |
|---|---|
| Before you've paid the advance | Nothing to pay — the request is simply cancelled. |
| 7 days or more before check-in | Your advance is kept as credit for a future stay at Wooden Nest, valid for 6 months from the date you cancel. |
| Less than 7 days before check-in, or a no-show | The advance is forfeited. |
- The advance is not refunded as cash — it's either kept as credit or forfeited, as above.
- Credit can be used once, against any new booking with check-in within the 6-month window, subject to availability. Mention your original booking ID when you rebook and we'll apply it.
- You can cancel yourself from Check Your Booking up to 7 days before check-in. After that, cancellations are made by contacting us. The time we receive your cancellation is what counts.
Changing your booking
- Up to 7 days before check-in, you can change your booking yourself from Check Your Booking: move your dates, switch, add or remove rooms (up to 4), change the number of guests, add a pet to a Master Room, or update your special requests — as often as you need. The rooms you choose must be free on your dates.
- Your whole booking is then priced at our current rates for the dates you choose — the same rates shown in our booking calendar. You'll see the new total before you confirm, and we'll email you the updated booking.
- Date-change fee: if you change your check-in or check-out date within 30 days of check-in, a fee of 10% of your booking amount (the total after any discount) applies. It's shown in your price summary before you confirm, and it's added to the balance you pay at check-in — we don't take it online. Dates changed earlier than 30 days before check-in, and changes to rooms, guests, pets or special requests only, carry no fee. A change we make for you on request carries the same fee.
- Your advance carries over to the changed booking.
- Within 7 days of check-in, online changes and cancellations close. Send us a request from Check Your Booking or message us on WhatsApp — we'll help if we can, but changes aren't guaranteed.
If we have to cancel
If we ever have to cancel your confirmed booking ourselves, we'll refund your advance in full, or move you to other dates if you'd prefer.
Contact
Call +91 90643 54760, message us on WhatsApp, or email contact@woodenneststay.com with your booking ID.